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| Liquefied Petroleum Gas(LPG) |  |
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Q. How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?
Q. What Are the Standard tariff Rates applicable for Indane Services?
Q. Do I need to buy a hotplate from the LPG distributor only?
Q. What do I need to check when I receive my refill?
Q. How should I maintain my domestic LPG installation?
Q. Whom can I contact in case I need some assistance?
Q. Do I have to get my domestic installation checked?
Q. How do I transfer my Indane connection?
Q. How do I get a new connection for non-domestic, i.e. commercial/industrial (19 kg cylinder) use?
Q. How can I buy bulk LPG?
Q. What are high thermal efficient LPG stove and what are the advantages of high thermal efficient LPG stoves marketed by Indane distributors?
Q. What is Suraksha LPG hose and what are its special features ?
Q. What are the value added services offered by Indane Distributors to their customers:
Q. What is LPG?
Q. What are the uses of LPG?
Q. Why do I find sweating on the cylinders?
Q. Why does the flame lift from the burner port?
Q. Are there any design specifications for the LPG cylinder manifold?
Q. What is the procedure to maintain the quality of cylinders?
Q. What is the procedure for repairing/replacing damaged cylinders?
Q. Is it possible to know when a particular cylinder is scheduled for testing?
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Q. How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?
Ans:
Indane is available
for domestic use
generally in 14.2 Kg
capacity cylinders and
is also available in 5
Kg capacity cylinders
in select few cities
primarily in hilly /
rural areas in the
country.
New LPG Connections
are now available on
demand across the
country. In case you
do not have an LPG
connection from any of
the PSU Oil Companies
in your household and
you have a separate
cooking area in your
house you can have an
Indane domestic
connection in your
household. For a
domestic connection,
you can visit nearest
Indane distributor
serving in your area
and register for the
connection with a
valid proof of
identity and
residence. One of the
following documents
can be produced for
proof of residence: -
Ration Card
Electricity Bill
Telephone Bill
Passport
Employer's Certificate
Flat allotment /
possession letter
House registration
papers
LIC policy
Voter’s Identity Card
Rent Receipt
PAN card issued by the
Income Tax department
Driving License
Note: In Karnataka and
Tamil Nadu, as per the
requirement of the
State Government,
Ration Card is a must
for issue of new
connection for
prospective domestic
LPG customer.
Accessories/Deposits
On registration, the
distributor will send
you an intimation
letter through
registered post. You
need to carry the
letter and the
envelope to the
distributor to avail
the connection
The Indane connection
will be released to
you immediately.
However before release
of an LPG connection,
you should be in
possession of an ISI
mark Hotplate
conforming to IS:4246
and a Suraksha LPG
hose confirming to
IS:9573 (Type IV), so
that after release of
your Indane
connection, it may be
installed at your
residence immediately.
For release of your
Indane connection you
will be required to
pay security deposit
at the following
rates:
| States |
Cylinder |
Pressure Regulator |
| North Eastern States of Arunachal Pradesh, Tripura, Assam, Meghalaya, Mizoram, Nagaland and Manipur |
Rs 900/- for 14.2 kg cylinder. Rs 350/- for 5 kg cylinder. |
Rs 100/- |
| Rest of India |
Rs 1250/- for 14.2 kg cylinder Rs 350/- for 5 kg cylinder. |
Rs 150/- |
Indianoil Corporation
loans Indane equipment
to you against the
payment of the
security. It remains
Corporation’s property
and its maintenance
and statutory testing
is taken care of by
the Corporation.
However, you remain
responsible for its
safe handling while it
stays in your custody.
Please read the terms
and conditions written
at the back of the
subscription voucher
carefully.
Subscription Voucher
On payment of
requisite deposit, you
will be issued a
Subscription Voucher [SV],
which you must keep
safely. You will
require it at a later
date when you desire
to shift your
connection from one
distributor to another
or when you surrender
the connection.
Domestic Gas Consumer
Card
The Indane Distributor
will issue a booklet
called the Domestic
Gas Consumer Card (DGCC),
containing particulars
of your LPG
connection. The
distributor’s staff
(delivery men) enters
the details of Indane
supplies and other
allied services. Keep
the booklet handy
whenever you receive
your Indane supplies.
Distributor’s staff
(delivery men) shall
update your refill
supplies details in
the same. Please read
the information on
safety given in the
DGCC book
The Indane distributor
will provide necessary
literature on LPG
Safety and
Conservation. At the
time of installation
of the connection in
your kitchen, the
Distributor's staff
will demonstrate how
to use the LPG
equipment safely.
In case you need any
further information,
please contact the
Indane Customer
Service Cell Officer
at the nearest Indane
Area Office. Address
and the contact phone
numbers of the Indane
Customer Service Cell
covering your location
is displayed at all
Indane Distributors'
showrooms. |
Q. What Are the Standard tariff Rates applicable for Indane Services?
Ans:
Various approved Indane tariff rates are as follows :-
|
S.No.
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Tariff Head
|
Rate (Rs.)
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1 (a)
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Security Deposit for Cylinder (14.2 kg) - in the rest of India, except North Eastern States In the seven North Eastern States
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1250.00
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1 (b)
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Security Deposit for 7 NE States Arunachal Pradesh, Tripura, Assam, Meghalaya, Mizoram, Nagaland and Manipur
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900.00
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2.
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Security Deposit for Cylinder (5 kg)
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350.00
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3.
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Security Deposit for Cylinder (19 kg)
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1700.00
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4 (a)
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Security Deposit for Pressure Regulator except for N.E. States
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150.00
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4(b)
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Security deposit for PR in 7 NE States Arunachal Pradesh, Tripura, Assam, Meghalaya, Mizoram, Nagaland and Manipur
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100.00
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S.No
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Nature of Services
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Revised charges w.e.f. 1.3.2010 Unit Service Charges is Rs/- Population as per census 2001.
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Towns with population < 10 lacs
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Towns with population >10 lacs < 20 lacs
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Towns with population > 20 lacs
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3.
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Inspection of hotplate at the time of release of connection
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200
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230
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250
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4.
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Mechanic visit charge other than leakage
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50
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60
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70
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5.
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Installation/Demonstration charges of new connection
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35
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40
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45
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6.
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Administrative charge for release additional cylinder
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30
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40
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45
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7.
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Mechanic charges for mandatory inspection of domestic installation
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50
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60
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70
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8.
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Administrative charges for issuance of DGCC including cost of DGCC
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35
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40
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45
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9.
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Administrative charges for seeking confirmation of TV/CTA/TTV
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35
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40
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45
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|
10.
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Damaged Safety Cap Replacement
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2.00
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2.00
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2.00
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Q. Do I need to buy a hotplate from the LPG distributor only?
Ans:
It is not compulsory to
buy hot plate from the
Distributors. A customer
can buy BIS approved
Stove from any source of
his choice. However
Distributors are advised
to keep high thermal
efficiency i.e. fuel
saving and better
quality LPG Stoves for
offering to existing and
prospective customers.
For availing of a LPG
connection, a customer
should be in possession
of an ISI mark hotplate
and rubber tube.
Incase you have an ISI
mark hotplate available
with you, the
distributor shall check
it at your premises
against a nominal
payment (as per the
table given above) The
distributor has to
complete such an
inspection within 7 days
from the date of such a
payment by the customer.
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Q. What do I need to check when I receive my refill?
Ans:
You may undertake simple
checks at the time of
your refill receipt :-
Check the seal of the
cylinder
Check the safety cap. It
should not have any
cracks
Remove safety Cap and
check for leakage from
the valve. Usually in
case of any leakage from
the Cylinder valve, the
safety cap will pop off
at the time of removal.
This can be further
reaffirmed by placing
your thumb on the
cylinder valve
Get the new cylinder
connected with the
hotplate and make sure
that no leakage is
observed.
Pay the cash and
acknowledge the 2nd copy
of the cash memo /
refill voucher
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Q. How should I maintain my domestic LPG installation?
Ans:
The following steps may
be followed as a part of
regular maintenance
a) Clean the hotplate
after each cooking
b) Clean the Suraksha
LPG Hose with wet cloth
periodically
d) Keep the pressure
regulator knob closed
when not cooking
e) Clean up the choked
holes of the burner,
when it is cooled off
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Q. Whom can I contact in case I need some assistance?
Ans:
For any assistance
pertaining to supply of
Indane supplies your
distributor is always at
your service to help you,
however if you desire you
may contact our Customer
Service Cell or our
Officer. At Indane
Showroom name and
telephone number of our
officer is displayed.
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Q. Do I have to get my domestic installation checked?
Ans:
Safety audit of the
domestic installations
should be carried out once
in every two years. Your
Indane distributor’s
trained mechanic carries
out such an audit at your
place. You need to pay a
nominal charge of Rs. 40/-
to your distributor, for
which a cash memo is
issued to you. The
mechanic carries an
identity card with him
confirming his identity as
an authorized person from
your distributor for
carrying out such an
inspection. case of doubt,
you may ask him to
identify himself.
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Q. How do I transfer my Indane connection?
Ans:
In case you are shifting
your residence, you may
follow either of the
following options :-
Within the same
distributor's area of
operation --
Advise your distributor
your new address with
supporting proof of
residence so that he
effects the change in
his records and your
future supplies shall
then be sent to your new
place of residence.
Within the same town --
In case your present
distributor does not
service your new place
of residence, you may
approach your Indane
distributor with your
original Subscription
Voucher (SV). The
distributor shall
prepare a transfer
termination voucher (TTV)
for the place of your
new residence. You can
then approach the
nearest Indane
Distributor serving your
new place of residence
along with proof of
residence, TTV and DGCC
booklet (Domestic gas
consumer card) The
distributor shall
prepare a Transfer
Subscription voucher (TSV)
against your TTV and
shall provide you a new
consumer number. These
details will be updated
in your DGCC booklet,
(Domestic gas consumer
card) .
In this case of a shift
of residence within the
same town you are not
required to surrender
your equipment. Hence
you need to carry your
Indane domestic cylinder
and pressure regulator
to your new residence.
While getting
transferred out of town
--
In case you are
transferred outside the
town, you are required
to surrender your Indane
equipment viz. cylinder
and pressure regulator
to your Indane
distributor. In such a
case, you may approach
your Indane distributor
with your Subscription
Voucher (SV) or Transfer
Subscription Voucher (TSV)
as the case may be &
Domestic Gas Consumer
Card (DGCC) along-with
your Cylinder/s and
Pressure Regulator. The
distributor in turn will
prepare a Termination
Voucher (TV) in your
name for your new place
and refund the deposit
held against the
Cylinder/s and
Regulator. You will also
be guided to the nearest
Indane distributor for
future service. At the
new place you can
approach the nearest
Indane distributor for
resuming your Indane
supplies.
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Q. How do I get a new connection for non-domestic, i.e. commercial/industrial (19 kg cylinder) use?
Ans:
In case you intend to have LPG supplies for commercial or Industrial use, you can avail Indane connection in 19 kg or 47.5 kg capacity cylinders. Non-Domestic connections are released at following security deposit rates: -
19 kg Cylinder with SC valve Rs. 1700/- per cylinder
19 kg Cylinder Rs with LOT valve 3200/- per cylinder
47.5 kg Cylinder with SC valve Rs. 4300/- per cylinder
47.5 kg Cylinder with LOT valve Rs. 5800/- per cylinder
5 kg NDNE Cylinder with SC valve Rs. 350/- per cylinder
Pressure Regulator (PR) Rs. 150 per PR ( for North East Rs .100)
As per the rules laid down by Department of Explosives, LPG can be stored up to 100 Kgs without an explosive license in unconnected cylinders. Hence, in case your requirement is up to 100 Kgs you can have a gas connection from your nearest Indane dealer for your industrial / commercial usage.
However, in case your LPG requirement for industrial/ commercial usage warrants higher storage of LPG, you will be required to install a manifold where all the cylinders are to be kept connected for supplying LPG to the end usage area through a network of LPG pipelines. The design, installation, testing and operation of such LPG installations should confirm to IS: 6044 (Part 1-2000). Such industrial / commercial connections, requiring LPG manifold installations are normally released after a safety audit by the IndianOil officer for the benefit of the consumer.
For all necessary technical help and release of connection you can contact nearest Indane Area Office in this matter.
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Q. How can I buy bulk LPG?
Ans:
In case you require bulk
LPG for your industrial/
commercial uses, you may
contact the nearest Indane
Area Office for necessary
assistance.
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Q.
What are high thermal efficient LPG stove and what are the advantages of high thermal efficient LPG stoves marketed by Indane distributors?
Ans:
LPG stoves marketed by
the Indane distributors
are of high thermal
efficiency which is min
68% and is conforming to
IS 4246. The other
advantages are as
follows:
1. It is manufactured in
a dedicated production
line with stringent
quality control checks.
2. Each piece is
serially numbered and
properly documented
3. Each thermal
efficient LPG stove
carries a copy of BIS
certificate and sold in
a special packaging as
per laid down
specifications.
4. Warranty on Thermal
efficient LPG stove is
for 3 years as compared
to 1-year warranty on
other LPG stoves
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Q. What is Suraksha LPG hose and what are its special features ?
Ans:Suraksha LPG hose is
patented and manufactured
by LERC (LPG Equipment
Research Centre, Bangalore
) approved and BIS
approved manufacturers as
per IS - 9573: 1998
Type-4. It is manufactured
under stringent quality
control checks on raw
materials and during its
processing stage and on
finished products. Its
salient features are:
1. Three layered
construction i.e. inner
and outer layers are made
of special quality rubber
and middle layer made of
braided Copper / Brass
coated high carbon steel
wire mesh which eliminates
various deficiencies of
rubber tube.
2. Suraksha LPG hose has
longer life of 5 years.
3. Suraksha LPG hose is
crack proof, rodent cannot
cut through steel braided
wire mesh.
4. Outer layer is fire
resistant and Weather &
abrasion resistant.
5. Each tube carries the
details of batch no.,
month/year of manufacture,
replace before Month/year.
6. Each tube is packed and
sold in a specially
designed pouches. Details
such as manufacturer, MRP,
Length of piece,
instruction card and
safety tips for usage of
LPG & Suraksha LPG hose
are printed on each pouch.
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Q. What are the value added services offered by Indane Distributors to their customers:
Ans:
Indane Distributors are
offering value added
services to their
customers by way of
offering products /
services at highly
competitive prices under
one roof such as high
Thermal efficient LPG
Stoves, Higher safety
longer life Suraksha LPG
Hose, Fire Retardant
Suraksha Kitchen Aprons,
BIS approved Portable Fire
Extinguishers for homes, e
booking of Railway tickets
Flame type LPG Gas
lighters, domestic
cylinder trolleys etc. Few
more value added products
/ services for the benefit
of the customers are being
planned.
|
Q.
What is LPG?
Ans:
Liquefied Petroleum Gas
(LPG) is a mixture of
hydrocarbons, which are in
gaseous state at ambient
temperature and pressure
but these are liquefied
under pressure for easy
storage, handling and
transportation in
pressurized vessels. It is
obtained through Crude Oil
refining or from Natural
Gas through fractionation.
Butane and Propane are the
main constituent
hydrocarbon's in LPG.
Others present in traces
or small fractions are Iso-butane,
butylene, n-butane,
propylene etc.
LPG is highly inflammable.
LPG is odourless , color
less and is heavier than
air. Ehtyle Mercaptan is
added as odouriser for
detection of any leak. LPG
as per IS: 4576 is being
marketed in India.
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Q. What are the uses of LPG?
Ans:
LPG is one of the safest,
economical, eco friendly
healthy cooking fuels for
all. LPG is being used a
cooking fuel's in most
urban and semi urban
household's. The rural
population is also
increasingly using it.
Besides domestic usage,
LPG is often used as an
efficient source of energy
in various industrial and
commercial applications.
Some of the important
areas where LPG is used
extensively are:
|
Usage Sector |
Applications |
|
Metal
cutting |
Provides stable high
temperature required
for the purpose.
Also provides clean
cuts. |
|
Kiln
and Furnaces |
Used
In incinerators,
crematoriums,
ceramic and brick
kilns, For heat
treatment etc.
|
|
Process Industries |
Extensively used in
Glass, automobile
and textile
industries for glass
blowing, paint
drying/ surface
coating and singing
activities. Also
used by Electronics
industry involved in
TV picture tube
manufacturing etc. |
|
Fabrication |
Used
for providing
homogeneous
temperature bath
required for melting
operations with
lead, sulphur and
carbon free burning
ensuring high
quality of
production
specification |
|
Poultry |
Used
for used in Poultry
rearing with
accurate temperature
controls
|
|
Aerosol |
Used
as an propellant in
aerosol cartridges |
|
Industrial
processing |
Used
for instant and
controlled drying
processes right from
curing of fibre
glass to tea leaves
drying and dry
roasting of nuts |
|
Radiant Heating |
Used
for heating purposes
both in homes and
industrial and
commercial complexes |
|
Generators |
Used
as a clean eco
friendly fuel for
running the
generators even in
the closed premises
|
|
Hotels and Cook
Houses |
Used
for all possible
cooking skills from
boiling, stewing,
simmering, baking,
grilling and
roasting to braising |
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Q. Why do I find sweating on the cylinders?
Ans: If the rate of withdrawal of LPG is
higher than the designed
rate, the cylinder starts
sweating and you would see
condensation on the body
of the cylinders. If the
cylinders in the manifold
are regularly sweating, it
is advisable to check your
LPG consumption rate
vis-à-vis the Cylinder
manifold design. Consult
your nearest Indane Area
Manager or a technical
consultant, you may
require to increase your
cylinder manifold bank.
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Q. Why does the flame lift from the burner port?
Ans:
The right mix of LPG and
air is required to give
you the best blue coloured
flame at your burner port.
In case of any imbalance
of Air-LPG mixture such
things can happen. If air
is more in the combustible
mixture, the flame will
lift off the burner port.
You may get your burners
checked as they may
require a little repair or
cleaning etc to ensure
right combustible mixture
at the burner port. In
case the pressure is
higher than the designed
rating, the flame may lift
off the port. Please get
the pressure regulator
checked.
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Q. Are there any design specifications for the LPG cylinder manifold?
Ans:
LPG cylinder manifold
should be designed and
tested as per IS – 6044
(Part 1) : 2000
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Q.What is the procedure to maintain the quality of cylinders?
Ans:
LPG Cylinders are
manufactured as per BIS
3196 through manufacturers
approved by the Chief
Controller of Explosives,
Nagpur (CCOE) and having
BIS license. Each and
every new LPG cylinder is
checked at various
manufacturing stages and
marked by BIS (Bureau of
Indian Standards) after
various tests carried out
as per the BIS codes and
Gas Cylinder Rules, 2004,
before putting them into
circulation by the Public
Sector Oil Companies.
Thereafter, each LPG
cylinder is checked at the
LPG Bottling plants and
only the ones which are
meeting the Standards as
specified in the Gas
Cylinder Rules are filled,
checked and sent to the
Distributors for
distribution to the
customers. All new LPG
cylinders are required to
be put to first Statutory
Testing after 10 years.
Thereafter, the cylinders
are put to statutory
testing every 5 years.
Such testing of LPG
cylinders is done through
agencies approved by CCOE
as specified in The Gas
Cylinder Rules 2004 and
once again put into
circulation only if the
cylinders pass the
required Pressure Tests.
|
Q.
What is the procedure for repairing/replacing damaged cylinders?
Ans:
LPG cylinder found
requiring repairs is put
to Hot repairs once in its
lifetime as per IS code of
practice. Each and every
Hot repaired cylinder is
also certified for use by
BIS and is accordingly put
into circulation. Any LPG
cylinder which has
undergone one Hot repair,
if it is found damaged
subsequently, is scrapped.
IOC strictly follows the
above and introduces new
LPG cylinders as
replacement to the
cylinders scrapped.
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Q.Is it possible to know when a particular cylinder is scheduled for testing?
Ans:
On one of three vertical
stay plates (side stems)
of the LPG cylinder, the
date is coded alpha
numerically as A or B or C
or D and a two-digit
number following this e.g.
D10. The alphabets stand
for quarters - A for Qtr.
ending March (First Qtr),
B - Qtr. ending June
(Second Qtr), C-Qtr.
ending Sept (Third Qtr), &
D for Qtr. ending December
(Fourth Qtr). The digits
stand for the year when
the cylinder is due for
Statutory testing as
explained above. Hence D10
would mean that the
particular cylinder is to
be taken for the next
Statutory Testing by
December 2010.
In any case, this is not
the date of EXPIRY of
PHYSICAL LIFE of the
CYLINDER
It is further clarified
that, during service,
every empty LPG cylinder
when it comes from the
Distributor to the
Bottling Plant for
filling, is checked for
its condition including
the marked date for
Statutory Testing due.
Cylinders due for testing
are segregated and sent
for testing.
Every cylinder after its
filling with LPG is
checked for correctness of
its weight and soundness,
before despatch to the
Distributors. Every care
is taken to ensure that
cylinders which are safe
for use are only sent to
our Distributors for
further distribution. It
means if a customer gets a
cylinder in June 2010 with
marking as B10, it does
not indicate that the
physical life of the
cylinder has expired. It
only means that this
cylinder is due for
Statutory testing by end
June 2010.
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Copyright © Indian Oil Corporation Ltd. |
IndianOil, April 25, 2012 |
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